Cisco

Cisco Licensing

• I hired interaction designers, a visual designer, user researchers, and frontend engineers to build a UX team responsible for the Cisco Licensing user experience.
• I introduced user experience processes including a regular cadence of user research (usability testing, contextual inquiry, card sorting, etc).
• I used prototyping to demonstrate that multiple licensing tools and their associated data models could be converged.
• I introduced business stakeholders to Agile management methodology, which created the structure necessary for release planning, ultimately enabling silo-busting cross-functional collaboration. With this new * collaborative culture and increased UX team capability we were able to demonstrate the value of user experience and overcome the history of fragmentation in this critical area of Cisco’s operations.